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Disclosure: The information provided by the respondent is intended as a guide as to a possible diagnosis and/or possible treatment options. It does not constitute treatment for an individual case. The respondent endeavors to answer the questions on the information that is provided. If pain or problems persist, it is advised an individual consults the doctor or local Podiatrist.
The respondents for Realign are registered Podiatrists in New South Wales.


Where can I purchase the Realign innersoles? - David B, NSW

Realign innersoles can be purchased from many leading sports stores.  A list of some of these retailers are available on the stockists section of the web site.  Alternatively, you can contact our Australian (F1 Agencies) or New Zealand (J.H. Wilton) distributors to find out a retailer near you.  You can also request your local sports retailer to order the innersoles on your behalf.

I get heel pain when I wake up in the morning. Which innersole should I wear?

Heel pain is common and can become quite debilitating.  It may be the onset of plantarfasciitis or a heel spur.  You can refer to the information sheet provided on the injury prevention web page for more specific detail on the various conditions, in particular heel spurs and plantar fasciitis.

If the pain is specific to the heel region then the Realign Recovery Gel Heel Cups may be the best option but if you have pain in the arches of the feet or feel as though your arches are quite low, then the Realign Advantage may be the best option.  The use of the Realign Arch Roller may also assist in relieving some of the pain that you been experiencing.  Failing this, your best option is to consult a local Podiatrist for a detailed assessment, diagnosis and treatment.

I have a numb feeling in my heels that sometimes gets worse as the day goes on as I stand a lot for work. I have high arches and my ankles roll out and I have semi custom orthotics but I still get the numb feeling in both my heels and sometimes one worse than the other. Can you help me? - Ryan C, 44, Perth WA

The numb sensation in your heels can be one of many conditions. I initially must suggest you consult a suitably qualified Podiatrist or your family Physician for a detailed assessment and accurate diagnosis. They may consider referring you for a series of diagnostic tests to ascertain the diagnosis.

I have just purchased Advantage insoles and find them a little uncomfortable. The arch support feels that it is pressing against my arches. Will this product mould to my foot and if so how long will it normally take? - Tony, 44, Australia

My first response is to double check the size you were provided and ensure it fits appropriately to your foot and footwear. Ensure the innersole is not too narrow/wide, short or too long for your foot as an incorrect fit may hinder the innersole from supporting the correct foot contours and getting more comfortable. It is however not unusual for an innersole to be uncomfortable at first, especially one with a moderate arch profile such as the Advantage. The arch over time will compress slightly (but not entirely flatten) over time and mould to your foot to a degree but the purpose of this moderate arch profile is in part to provide optimum arch support. A bit like a new pair of shoes. What foot type do you have? What foot problems do you experience? The sales person should be able to help you. If you require an innersole with a lower arch profile the Shoxx is a good alternative. The wearing instructions on the side of the box can be referred to as a guide and may help you. Discomfort is one thing, but pain is another. Finding the innersole uncomfortable but supportive is not always a problem. If you continue to find the innersole uncomfortable you may require a more thorough assessment of your feet and lower limb biomechanics by a Podiatrist. They can advise you on your options. In many cases, people require custom innersoles or orthotics that are manufactured from an individual cast/scan of your feet and manufactured accordingly. An over the counter innersole is not the solution for everybody but offers a very good and cost effective option for many. Realign offer a 30 Day Money Back Guarantee with the product, so don’t hesitate to return them to the store of purchase with a receipt to obtain your money back if you remain dissatisfied.

I am considering purchasing the netball hot spot innersole. I usually pad the balls of my feet with layers of cotton wool and tape to try to prevent soreness and subsequent blisters from the constant pounding. I have suffered from plantar fasciitis in the past but now have that under control thanks to some customised orthodics which I don’t wear when playing netball. Will these innersoles help with the problems with the balls of my feet? Thankyou - Chris, 45, Australia

If you are currently seeing a Podiatrist for your prescription orthotics, they may be able to adjust them to assist your ball of foot pain and blistering. If not, the Realign Netball Hot Spot is a suitable innersole to cushion, support and reduce friction that may be the cause of your blistering. Please be advised that a Realign is not a substitute for a prescription orthotic but may play a vital role in comfort and injury prevention. Please remember to remove your inner shoe insole when fitting the Realign netball hot spot.

I am pretty fit and have always done some sort of fitness routine through sport or jogging. I find now that I am prone to sore knees from jogging, probably PFD? What type of insole protection should I use? - Gordon, 52, NSW

On the limited information you have provided I would suggest wearing the Realign Advantage innersole. It offers the most medial arch support and foot stabilisation by virtue of its design and thermoplastic stabiliser. You may want to have your foot type identified and a review done of your footwear. If pain persists, it may be worthwhile consulting a Physiotherapist or Podiatrist for a diagnosis. Thanks for your enquiry.

Dear Realign I have purchased the advantage innersole and wondering whether it’s ok to use the insoles in different shoes or whether it’s better to have a different pair of insoles for every pair of shoe. Thanks, Shaun - Shaun, 23, VIC

Good to hear you have purchased the Advantage innersole. You can wear them in a range of footwear as long as they have the same fitting profile (for length). If you wear them on a daily basis and have many shoes, it may be a good option to buy an additional pair.

I have been forced into the workforce the last 9 months, never had to wear steel cap boots, went to Oliver’s then Steelblue. I am a 9 &9.5. From my 1st day I have had excruciating, burning and pain in my toes and front of feet, result 2 numb toes on both feet. MRI X-rays & ultrasound, resulted in nothing found, but I still have a problem I have never experienced before, as soon as I step out of them I have no trouble other than the damage that is done and have done my best to go through the right procedure finishing with a (spec/surgeon not operatable)If I could find a gel type floating fluid to fit under, in and around the toe region of my shoe I am sure it will alleviate most of my problem, have tried what is out there have bought your barefoot gel today, but I know I need more for under my toes. Appreciate your advice regards Chris - Chris, 63, Brisbane QLD

Sounds like a frustrating problem. Based on the information you have provided it would seem that you are not adapting to the wearing of steel toe cap footwear. It would appear they are either too tight (constrictive) in the toe box region and therefore contributing to additional pressure on the balls of your feet. The barefoot gel innersoles are a good off the shelf option but you may be better served consulting a Podiatrist for a specialist biomechanical foot assessment. They may be able to recommend a more suitable boot or manufacture a prescription foot orthotic for your boots. Good luck.

I have soreness in my achilles tendon where it attaches to my heel on the inside of my left foot, also continual pain and stiffness after cooling down and in general day to day activity. What innersoles do you recommend, or any other recommendations? - Hayden, 31, WA

Unfortunately we do not provide any specific medical advice on the website. It does however sound as though you have the beginnings of achilles tendonitis, based on the information you have provided. If the pain is worsening I suggest you consult a Podiatrist or Physiotherapist for an assessment and accurate diagnosis. As far as innersoles are concerned I would be recommending the Realign Advantage with maximum support for sports shoes or the Realign Shoxx for mild support if your footwear lacks internal depth or your foot type is not conducive to a higher arch profile. Thanks for your question.

I do high impact dance aerobics where I am jumping and bouncing on the balls of my feet allot. I was wondering if the Advantage or Netball Hot Spot would be most suitable for me to try and prevent injuries. I'm currently using Mizuno Wave Inspires, and yes I can remove the innersole from them easily. I have a normal arch and have been told that my stance is neutral. Also when standing my balance is nearly 50% on each foot. Hope this answers your questions. Mel - Melinda, 32, NSW

In regards to the dance aerobics, what footwear do you wear? Are they the Reebok Princess or similar. Do they have a removable innersole in them? Sound like you have a good understanding and knowledge of your foot morphology and biomechanics. As for a suitable product I would try the Realign Shoxx which offer a mild arch support, gel strike zone and pressure zone and will not be too bulky for your running shoes. They are also fabricated from polyurethane which is a superior replacement to your Mizuno Inspire EVA insoles. The higher arch in the Advantage is not required and the thicker construction of the Netabll Hot Spot may be a problem although is is technically appropriate. I hope this helps.

I've just bought the recovery gel heel inserts for my son. How do I clean them? - Jenny, 48, NSW

To clean them, hand wash the gel heel cups with ‘Luke warm soapy water and touch dry with a towel. Do not put them in the washing machine or dryer. After cleaning, put a small amount of baby powder or similar to ensure material integrity and comfort when placing them back in the shoes.

Hi, I’m a basketball athlete and my feet role in, meaning I need something that will help support my arch. My friend went and got orthotics but there too expensive for me. He was told a muscle in his legs were in active and now that he has orthotics in his basketball shoes he does feel there is soreness in an area has never worked before, and I believe I need ur realign insoles to put in my basketball shoes. I was just wondering which one I should get. Thanks for your time. - Brandon, 18, VIC

On the information that you have provided the most appropriate innersole in the Realign range is the Advantage. This will offer a higher medial arch support and TPU stabiliser. The will help reduce the rolling inwards of the feet in combination with you basketball shoes. Please remember to remove the insole from the basketball shoes before you implement the advantage innersole.

I have bought the Barefoot Gel size Men 7-8. My left foot is a little larger than right and am finding it digs into the arch of my foot a little after a while wearing them it seems to shape to my foot. Is it o/k to cut a little out of the arch area? - Geoff, 54, VIC

Cutting the arch area is not usually recommended as it may expose a sticky gel and feel tacky against your foot/sock. Given the gel is soft and accommodative. I suggest you persevere with it for a few weeks before attempting to cut it. Also remember to remove any innersoles from your existing footwear to prevent doubling up on internal shoe support which may also affect barefoot gel fit and comfort. I hope this helps.

15YO soccer player with over-pronated foot. Pain when running. What silicone product would you recommend? Thanks. - Teresa, 15, NSW

You have a few options here. If the pain is located on the back or bottom of the heel you can trial the Realign Recovery Gel Heel Cups. If the pain is more foot specific (arch) then the Realign Advantage KIDS is a good option. This would address some of the foot pronation as well unload the achilles and posterior insertion into the heel. Depending on the brand/style of football boots, you would most likely need to remove the insole that comes standard with the boots to obtain best fit. Thanks for your enquiry. If you send me some more information, I may be able to provide you with more detail.

Hi, I'd like to buy an insole for everyday use. I'm female but would want to use it for boots and street shoes. Would the shoxx or advantage fit into the shoes or would the gel one be best? Thanks - Joan, 26, VIC

The most suitable innersole (based on the information you have provided) is definitely the Shoxx. It offers fitment features to adequately be accommodated in the boots and the street shoes you will be wearing. The Advantage innersole may be too bulky and the Barefoot gel a little too flat and slippery. The Barefoot gel innersole does not offer a breathable top cover, which I recommend in the street shoes and boots if your foot becomes hot and sweaty.

My 13 year old son has been diagnosed with Sever's disease and the doctor has advised us to purchase Sorbothane heal raisers (which seem to be unavailable at this time). I have visited our local Rebel store and was shown The Realign range - could you please advise if your range contains something similar to the Sorbothane heel raisers that we could you to relieve Severs disease (our doctor is not available until next Monday). Thank you - Sarah, 47, NSW

As a qualified Podiatrist it is very common to see children with Severes disease. It usually affects boys between 8-14 years of age. It is associated with growth, physical activity and often poor foot biomechanics and/or footwear. Without knowing the specifics of your sons foot problem (biomechanics) the use of a sorbothane heel reel raises is to assist in reducing achilles tendon pull (traction) from its insertion into the back of the heel. A Realign alternative is the Recovery gel heel cups as they will not only raise the heel, but provide additional cushioning and protection to the rim of the heel bone itself. Additionally, the Realign Advantage KIDS will do something similar but also provide a greater arch support to your son’s foot on load bearing. I hope this answers your question but if the pain persists a review by your GP and possible referral to a Podiatrist may also be a good option if his symptoms do not settle over the next 8-10 weeks. Also ask your doctor about some calf stretches for your son.

Dear Team of Realign, I am from Hong Kong and had just enjoyed a fabulous trip in Brisbane.
Got a pair of Shoxx and a pair of Advantage Lite from the Rebel
Sports Store and I absolutely love them!

 I am a distance runner with flat feet and both innersoles offer the
stability I need without compromising on the weight of my shoes.

I really would love to get two to three more pairs of Shoxx,
could you kindly let me know if you have any dealers in Hong Kong or
is there an online web site that takes international orders? - Jacqueline, Hong Kong

We do not have a distributor at this stage in Hong 
Kong. Our website will sell online from about August 2014 or early September 2014 for international purchases.

I was wondering if you are able to sell me your water and stain protector
in a can rather than the aerosol that is sold via stockist. - Marty

We only supply this in an aerosol can.  As for our manufacturer, the formulae that we developed only work for aerosol.  You may need a water based version that is available from the USA.

Left foot only. After 8 km feel burning sensation on ball of foot.
Use thin skins socks and Saucony Mirage running shoes. - June, 77, Australia

The problem you report can be one of many things but
most likely related to your foot position/mechanics when running.  In particular,
the contours of your transverse arch (ball of your foot).  If you have prominent
metatarsals or reduced fat pad on the balls of your feet these may become
irritated from pressure when contacting the ground.  This can cause a shearing
or burning type pain or even localized inflammation.  It can be one or both feet
in some instances.

Trial a different sock; the Thorlo Experia and a Realign Shoxx innersole
at first.  If this helps well job done, if the problem continues may be worth
reviewing your current footwear (in relation to age and suitability for your
feet).  If after all this and the problem is still evident, may be worth
consulting a Podiatrist for a biomechanical assessment.

Hi, I play rugby and over the last 2 months, the morning after I 
train or play I get very bad pain in my right heel, to the point where it hurts to walk. I also get this pain after I play sometimes. I understand it might be Plantar Fasciitis as stretching my calf does help a little bit. What insoles could I use while playing rugby or should I get new boots? - Shiloh, 24, VIC

Based on the information you have provided it does sound a lot like insertional plantar
fasciitis.  The most appropriate innersole is the Advantage Lite.  Please ensure you have removed the insole from your playing boots before replacing with the new.  Also, the Realign arch roller may be a good option to purchase as well. This was designed for the very problem you may have.

If the pain continues, may be best to consult a Podiatrist in your area.

Hi, I have been experiencing shin splint pain while playing soccer. Although you produce the Football Pro innersole I was drawn more to the Barefoot Gel innersole. It simply looked more shock absorbing which I assume may help with my pain. Do you have a view on whether Barefoot Gel innersoles would be
suitable for soccer or football? - Angus, 43, QLD


In considering your question, the best option would be
to consider the Football Pro or Advantage Lite innersole.  Support in the arch
area is far more important than cushioning underfoot when it comes to shin pain.

The Barefoot Gel would fail in this area.  In addition, the Barefoot Gel will
not offer sufficient abrasive resistance for starting and stopping and rapid
changes in direction as occurs with soccer.  They would wear out too quickly.

Hi, I've seen the money back guarantee on your inner sole product packaging. Could you tell me the conditions please? For example is it only a faulty product guarantee, or can the item be returned for other reasons? - Simon

Refunds can be made at the store of purchase with a receipt within 30 days of the product purchase.  There does not have to be a reason for the refund. If you are not satisfied as long as it is within the 30 days you are entitled to a refund.

Hi, I came across this and I went to the doctor for a check on my ankle and they told me I just had flat foot. I had an ankle injury about 2 years ago and what happened was I bounced on the side of my ankle to an upward
motion and I actually didn’t get it checked til probably 5 months after it happened but anyway they did nothing about it and it seems like it was a high ankle sprain and I am just wondering if it’s too late to still wrap it ice it and re-align it myself if that is possible? - Adam, 20, Michigan USA

From what have stated it seems as though you may have
suffered a high ankle sprain or syndesmosis.  This needs to be diagnosed correctly and treated accordingly to prevent re-occurance or further damage. Based on the information you have provided, I suggest you have an assessment by a Physiotherapist or Sports Medicine Physician prior to purchasing any innersoles.  This way you can ensure the diagnosis is correct and any treatment is likely to help rather than hinder your performance.

Ice at this stage may not help and realignment is an option but not the preferred one until an accurate diagnosis is made.